What is Singapore Airlines' refund policy?
  • June 27th 2024
  • Travel tips
  • Travomint

What is Singapore Airlines' refund policy?

Want to request a refund after cancellation of a Singapore flight, but due to naught of info, you priorly don't know how to request a refund from the airline easily, thus, you can learn about Singapore Airlines' refund policy, which allows passengers to cancel their tickets and request a refund, subject to the fare conditions of their tickets. Whether you get a refund for your Singapore Airlines ticket, rely on various factors must consider it:

The fare type you purchased: Refundable fares will get you a full refund minus any cancellation fees, while non-refundable fares will only get you a refund of airport taxes.

  • When you cancel: There's a 24-hour grace period for cancellations made within a week of booking flights to/from the USA. In this case, you'll get a full refund with no fees. In other circumstances, you'll need to cancel your booking by the deadline to qualify for a refund (which may or may not be complete).
  • For flights to/from the US, you can cancel your reservation within 24 hours of buying the ticket, provided your flight is at least seven days away (no cancellation fee). Singapore Airlines also offers a full refund if they cancel your flight (even if they rebook you on another itinerary).
  • If you cancel a non-refundable fare outside the 24-hour window, you may get a partial refund for the unused taxes on your ticket.
  • No refund applies if you cancel a non-refundable fare within the applicable timeframe.
  • For tickets booked directly with Singapore Airlines, the request can typically be made through their official website or by contacting customer service.
  • The refund amount and the time it takes to process can vary depending on the type of ticket purchased, how it was purchased, and the reasons for the cancellation. Certain fares may be non-refundable or only partially refundable.
  • Additionally, Singapore Airlines may offer refunds or alternative travel arrangements according to local regulations and policies for flights affected by significant delays, cancellations, or other disruptions not attributable to the passenger.

How do I request a refund from Singapore Airlines?

If you seek to request a refund from Singapore Airlines, you can typically do this through their official portal or by communicating with their customer service. So, there are prompt steps which help you through the process:

  • Visit the official Singapore Airlines website: First, navigate to the Singapore Airlines website. Here, you can manage your bookings and request refunds.
  • See the "Manage Booking" section: On the official portal, look for the "Manage Booking" section. You must enter your booking reference and last name to access your details.
  • Review cancellation policy: Before continuing with the cancellation, review the fare conditions of your ticket to understand the refund policy applicable to your booking.
  • Request a refund: Once you've reviewed the conditions and decided to proceed, look for an option to revoke your reservation and request a refund. The site will help you complete the steps necessary to complete your request.
  • Contact Customer Service: If you cannot process your refund online or prefer to speak to someone, you can contact Singapore Airlines' customer service. They will be able to assist you with your request.
  • Provide necessary details: Whether online or over the phone, have your booking reference and personal information ready for verification.
  • Confirmation: After submitting your refund request, you should receive a confirmation. Keep this for your records.
  • Wait for processing: The refund amount and the time it takes to process can vary on several factors. Singapore Airlines will process your refund according to the fare conditions of your ticket and the method of payment used.