What is Etihad Airways' refund policy?
  • July 27th 2024
  • Travel tips
  • Travomint

What is Etihad Airways' refund policy?

Etihad Airways is a major UAE-based airline that has its main base in Doha and flies to various destinations around the world. For the reservation you have with the airline, if for any reason you are terminating the travel plans, then you can also avail of a refund. You may read through the article that will help you learn about the intricate information regarding the refund that will be available. The article has information related to policy and processes, which can help you at best.

Know all about Etihad Airways' refund for ticket cancellation.

Refunds are never very pleasing for passengers and airlines. If a query needs to be solved, you can go through the guidelines and then place the refund request for help. The policies involved in the process are as follows:

  • For the reservations that have been done on or before seven days of the departure, you can cancel the booking within 24 hours of the booking. In this case, a complete refund from the airline can be received, irrespective of the fare rules of the booking, you can get a complete refund from the airline.
  • The bookings on the airline, if they have been made on the business or elite class, can get a complete refund from the airline even when canceled within three to four hours of departure. The ticket booked is also devoid of other charges.
  • If the flight tickets if are canceled by the airline, you can get a complete refund from the airline. The reason for ticket cancellation has to be a controllable circumstance; other than that, no refund can be availed. The controllable situations are staffing shortage, ATC at the departing airport, technical issue, and other such reasons.
  • In the case of a medical emergency or the death of a close relative, cancellation can cause you to receive a complete refund from them.
  • The payment of the booking, if it has been made online or by card payment, the refund can be availed within seven to ten business days, and for the tickets with which the payment has been made via cheque or cash, it can take around twenty to fifteen days for the refund to get credited into your bank account.
  • The refund to be received shall be reflected in the original method of payment. In case of any change, a special mention in the refund form has to be made.

How do I place a refund request with Etihad Airways?

Etihad Airways has a swift and easy manage booking process, for all the needfuls to be done. You can go through for the required process to place a request through different methods available. These are defined below well.

Online- The online process is the easiest and the best method through which the booking can be easily placed for a refund. You can go through the below-given steps and place a request:

  • Skim into Etihad Airways' homepage, www.etihadairways.com.
  • Then go to the manage booking and retrieve the reservation. On the summary page of the flight reserved, click on the menu icon list.
  • Here, you can find the refund option. Click on it.
  • A form shall come, which you are supposed to fill out. Then, submit it.
  • Soon, you can get a revert from the airline regarding this with a refund ticket number to track and be availed with it.

Offline- A refund can also be requested through the call process. You can dial the Etihad Airways customer service number and then follow through the given steps that shall help you with receiving the money back for the canceled booking:

  • After dialing the number, choose a language and then wait for a few seconds.
  • Soon, an executive will connect with you over the phone.
  • Next, you can explain the refund queries and find help.
  • The executive shall be the best guide for the requirements you can get done with.

You can also get to the departing airport and cancel the ticket, after which they shall give you a refund in the method you are wanting from them.

Final Words- Thus, to recieve a refund from Etihad Airways is not a big deal to crack. You can just reach out to connect with the airline or surf through their homepage, if you are i need of further solutions. However, the details given here contain all the information best needed.